The following comments refer to the Merial Masterclass, a series of workshops conducted around the UK. The workshop material was written and presented by Caroline Johnson. Copyright on the material produced for the workshops is owned by Merial Animal Health Ltd. “I thoroughly enjoyed this workshop, lots of basic ideas to put into practice, a common sense practical guide for any member of staff at any level interested in management” Jan Dunn CVPM, Ayres Veterinary Hospital, North Shields, Tyneside. “Caroline Johnson was an excellent speaker who fully understood how a practice runs and therefore was able to suggest improvements that were easy to implement in a surgery. She made the topics enjoyable and made the meeting much more of an open discussion between the group, rather than a meeting where everyone just sits and listens. Overall, a great afternoon, informative and interesting. I would be happy to recommend the course to colleagues” Cath Broomfield, VN, Wright and Morten, Macclesfield “The seminar was very informative. It inspired me to go back to the practice and put a lot of ideas into place.” Kate Mincher, Head Nurse, Evergreen Veterinary Surgery, Poynton “I attended a Merial Masterclass and found the course really interesting. I enjoyed the relaxed setting and format with lots of interaction and discussion. The content of the course really got me thinking about how we handle clients and how we run our reception, with lots of good tips. I really enjoyed the speaker and how she ran the class” Amanda Gibson, Head Nurse, Kynance Veterinary Clinic. “A very enjoyable and informative afternoon, lots of common sense ideas and tips in a pleasant, relaxed atmosphere – more please!” Anne Thompson, Practice Manager, Aln Veterinary Group, Alnwick. “I would have no hesitation in recommending the course to potential future delegates” Glynis Cook, Practice Manager, Wright and Morten, Macclesfield   More Comments >>

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