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Other comments: “Jeremy and Caroline provide an ideal combination of people skills, commercial know-how, and veterinary understanding which enabled them to give advice based on a thorough, detailed, and accurate appraisal of our particular requirements, rather than the generic Any-business and Co. advice that is so widely available.” Mike Hewitt MA, VetMB, CertVR, MRCVS, Partner, Wendover Heights Veterinary Centre, Halton, Bucks. “Like many Practices certain areas are neglected and we felt our Receptionists were the poor relations when it comes to CPD. Previous experiences of working with Caroline convinced us that she was the right person to plan and run a workshop. Her professional approach and interpersonal skills were just what we needed. Caroline’s enthusiasm and attention to detail made the day a huge success and very interactive. Most importantly for us, new ideas are being actioned and improving our working environment and service delivery. Caroline certainly gives value for money by going that extra mile to ensure perfection is achieved.” Penny Bredemear, Practice Manager, The Wylie Veterinary Centre, Upminster, Essex. “I would like to express my thanks to you for your recent visit to Frean and Smyth Veterinary Surgery. I have nursed for many years and since becoming a manager I am constantly looking for ways to motivate both myself and my team. Your talk was both inspirational and encouraging. Your clear communication skills, easy going and often humorous personality enabled the team to relax and concentrate. The feedback from the team has been extremely positive and we have already begun implementing some of your ideas. My expectations were exceeded and my team inspired. Once again, thank you very much” Melody Farrer, Practice Manager, Frean and Smyth Veterinary Surgeons
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